LockpinRefunds and cancellation
What is free. The Lockpin program and the Individual plan of the hosted dashboard cost nothing and need no card.
Trials. The Business plan starts with 14 days free and asks for no card. When the trial ends nothing is charged: the workspace goes back to the Individual plan's limits until you choose to pay.
Paid plans. Pro and Business are billed in advance by Stripe, monthly or yearly, at the price shown on the pricing page when you subscribe. Extra Business keys are billed at the rate shown there. We tell you by email 30 days before a price change applies to you.
Cancelling. Cancel from Billing in the dashboard (it opens Stripe's customer portal) at any time, in as few steps as it took to subscribe. Your plan stays active to the end of the period you paid for, then the workspace returns to the Individual plan. Your local spend caps are never affected by cancelling or by a failed payment.
Refunds. Your first paid purchase is refunded in full if you ask within 14 days of the charge. After that, monthly charges are not refunded. A yearly plan is refunded pro rata for the unused whole months on request. Ask at privacy@lockpin.dev from the email on your account; refunds go back to the card through Stripe.
Where we sell. The hosted dashboard is offered to customers in the United States. Pro may be bought by an individual; Business is sold to businesses.
Failed payments. If a payment fails, Stripe retries and emails you. Nothing is restricted while it retries; after 7 days the workspace goes back to the Individual plan. Nothing is deleted and your local caps keep working.
Contact. privacy@lockpin.dev.